The Boiler Installation Specialists

Visit Websitewww.theboilerinstallationspecialists.com

A Diamond partner or leading boiler manufacturer Worcester Bosch, the Hertfordshire based, family run boiler installation specialists have over 30 years expertise operating throughout the South East of England.

Type:
Industry:
Service
Completion Date:
February 2018
Operates:
HertfordshireLondonEssex
Client Feedback:

"The team are conscientious, have an eye for detail, communicate well and are a pleasure to deal with. "

Having searched for a website design company in Hertfordshire we came across Advanced Web Designs and were immediately impressed by the range of projects in their portfolio.

We therefore contacted them where we spoke to Richard to discuss the proposed revamp of our existing site and our desire for it to be a more dynamic and engaging website that would set us apart from our competition.

For various reasons we do not immediately move forward with the new website, however when we did finally revisit the project, despite having spoken to and received quotations from numerous website design companies, we remember feeling more comfortable that Richard and the team at Advanced Web Designs had really taken the time to fully understand our business along with our requirements and expectations of the new website.

We got back in touch with Richard and within a very short time we had received an initial design concept which not only accurately met our brief but actually exceeded our expectations. The design of a set of characters which were used to graphically represent us and our customers, meant we could visually display our services in a very uncluttered and unique way without having to rely on boring images of boilers.

During the process the team at Advanced Web Designs provided us with feedback on how best to achieve our requirements based on their knowledge and experience of website design and development. We found this incredibly helpful and particularly for the more technical areas of the website where we were happy to be led by their recommendations.

During the development of the website and since it has gone live we have requested a number of small alterations and additions, and in every case these have been dealt with quickly and professionally.

Overall Advanced Web Designs have provided us with an excellent, stress-free service throughout the process. The team are conscientious, have an eye for detail, communicate well and are a pleasure to deal with.

Our new website is now working really well for us and we would be more than happy to recommend advanced web designs anyone looking for a new website.

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THE BRIEF

‘TBIS’ as the project became know in the office, approached us to update their existing dated and ‘none-responsive’ website, with a more modern, responsive site aimed at improving the number of online enquiries they receive.

They wanted to get across the fact they are a family run business, but also to ensure the website provided the perception of the larger professional company they are.

It was also important to TBIS that they could encourage potential customers to request a quotation, whilst at the same time gather enough information to provide a more accurate price.

So there needed to be a balance between the amount of information required, and the ease in which website visitors could provide that information.

HOW WE RESPONDED

We created a set of characters representing a customer and the two owners of the family run business to use within illustration through the website, creating a brand that can equally be used in the non-digital world.

In order to be more accurate with their initial quotation we developed an image lead, quick and simple 8 step questionnaire which provided TBIS with enough information to enable them to make recommendations on the type of boiler required, and therefore provide a more accurate initial quotation.

TBIS also have very good ratings and reviews across all the main trade review websites including Checkatrade.com and Which? Trusted Traders. As this independent information helps support the claims of ‘great service’ made by TBIS on their website, we ensured links to the relevant pages were prominent on the site, and we also added a dynamic statistics feature showing the breakdown of scores from Checkatrade.com.

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